Refund Policy

Last Updated: 03/07/2026

At mhidyteqlearning.com, we strive to provide high-quality online learning experiences. This Refund Policy explains the circumstances under which refunds may be requested and how they are processed.

By purchasing a course, subscription, or other paid service through our platform, you agree to this Refund Policy.

1. Eligibility for Refunds

We may offer refunds for eligible purchases when a request is submitted within the applicable refund period and the conditions outlined in this policy are met.

To be eligible for a refund, you must:

• Submit your request within the stated refund period.
• Provide your purchase details if requested.
• Comply with these Refund Policy terms and our Terms and Conditions.

Approval of refund requests is subject to our review.

2. Refund Request Period

Unless otherwise stated on the course or product page, refund requests must be submitted within 14 days of the original purchase date.

Requests submitted after the refund period may not be eligible for a refund.

3. Courses Eligible for Refund

Refunds may be considered for:

• Individual online courses.
• Course bundles.
• Digital learning packages.
• Memberships or subscriptions (where applicable and subject to their specific terms).

Eligibility may vary depending on the product or promotional offer.

4. Non-Refundable Purchases

Refunds are generally not available for:

• Courses that have been substantially completed or fully consumed.
• Downloadable digital resources that have already been accessed or downloaded, where permitted by applicable law.
• Certificates that have already been issued.
• Gift cards or promotional credits.
• Purchases made using coupons or special promotional offers, where stated at the time of purchase.
• Renewal charges for subscriptions when cancellation was not requested before the renewal date, unless required by applicable law.

5. Subscription Cancellations

If your purchase includes a recurring subscription:

• You may cancel your subscription at any time.
• Cancellation will stop future recurring charges.
• Unless otherwise required by applicable law or stated in a separate agreement, cancellation does not automatically entitle you to a refund for the current billing period.

Your subscription benefits will generally remain active until the end of the paid billing cycle.

6. Duplicate or Incorrect Charges

If you believe you have been charged:

• More than once for the same purchase,
• An incorrect amount, or
• Without authorization,

please contact us as soon as possible. We will investigate the matter and, where appropriate, issue a refund or correction.

7. Technical Issues

If you are unable to access a purchased course due to a technical problem on our Platform, please contact our support team before requesting a refund.

We will make reasonable efforts to resolve the issue. If we are unable to restore access within a reasonable time, a refund or other appropriate remedy may be offered, subject to applicable law.

8. How to Request a Refund

To request a refund, please contact us and include:

• Your full name.
• The email address associated with your account.
• Your order or transaction number (if available).
• The course or service purchased.
• The reason for your refund request.

Providing complete information helps us process your request more efficiently.

9. Refund Processing

Approved refunds will be issued using the original payment method whenever possible.

Please allow 5–10 business days for the refund to be processed after approval. Processing times may vary depending on your payment provider or financial institution.

10. Promotional Offers

Courses purchased as part of limited-time promotions, bundles, discounts, or special campaigns may be subject to different refund conditions. Any such conditions will be communicated at the time of purchase.

11. Abuse of the Refund Policy

To protect the integrity of our platform, we reserve the right to refuse refund requests where we reasonably believe there has been misuse of this Refund Policy, including repeated requests after substantial use of course content or fraudulent activity.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time.

Any changes will be posted on this page with a revised Effective Date. Changes will apply to purchases made after the updated policy becomes effective unless otherwise required by law.

13. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us.

MHIDYTEQ SYSTEMS

Email: info@mhidyteqlearning.coms.com

Website: mhidyteqlearning.com

We will make reasonable efforts to respond to your inquiry as promptly as possible.